Effective Date: August 14, 2024
1.1 Unused Credits: If you have not used any of the purchased credits within 7 days of purchase, you are entitled to request a full refund without providing any reason.
1.2 Used Credits: We cannot provide refunds for credits that have already been used.
1.3 Special Circumstances: If you are unable to use the purchased credits due to technical issues with our service, you may contact our customer support team for a resolution or refund.
2.1 Submitting a Request: To request a refund, please send an email to [email protected] with the subject line "Refund Request".
2.2 Required Information:
2.3 Processing Time: We will process your refund request within 3 business days of receiving it.
2.4 Refund Method: Refunds will be issued through your original payment method. Depending on your bank or payment service provider's policies, the refund may take 3-5 business days to appear in your account.
3.1 Time Limit: Refund requests must be made within 7 days of purchase.
3.2 Usage Limitation: Once credits have been used, even partially, they are no longer eligible for a full refund.
3.3 Policy Abuse: We reserve the right to refuse refunds to users who we believe are abusing the refund policy.
We may modify this refund policy from time to time. Any modifications will be posted on this page and will be effective immediately upon posting.
If you have any questions about this refund policy, please contact us at:
Email: [email protected]